Itanagar Municipal Corporation considers the protection of your personal information a top priority when you use our services and access the website www.imc.arunachal.gov.in. The website will take all necessary measures to safeguard your privacy. If you decide to access the website, your visit and any dispute over privacy is subject to this Privacy Policy and Our Terms and Conditions of use. Our Policy regarding the collection, use and disclosure, if any, of personal information is very strict and we adhere to the best of practices to guard your personal information with care.
Privacy Policy
Effective Date: [28/08/2024]
1. Introduction
Itanagar Municipal Corporation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information through our mobile applications ("Apps") designed for garbage collection management and complaints handling. By using our Apps, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information: When you register or submit a complaint, we may collect personal information such as your name, phone number, and email address.
Location Data: Our Apps collect and use geolocation data to track the location of garbage collection points, monitor garbage trucks, and handle complaints effectively. This data is used solely for operational purposes and to improve the efficiency of our services.
Device Information: We collect information about the device you use to access our Apps, including the device model, operating system, IP address, and other device-specific information.
Usage Data: We collect information on how you interact with our Apps, including app usage patterns, features accessed, and actions taken.
3. How We Use Your Information
We use the information collected to:
Provide, operate, and maintain the functionality of our Apps.
Improve our services and develop new features.
Respond to your complaints and provide support.
Monitor the effectiveness of our garbage collection operations.
Ensure compliance with legal obligations.
4. Sharing Your Information
We may share your information with:
Municipal Employees: Authorized personnel who need access to the information to perform their job duties.
Service Providers: Third-party service providers who assist us in providing our services, including app hosting, data analysis, and customer support.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request by public authorities.
5. Security of Your Information
We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access and update your personal information.
Request the deletion of your personal information.
Object to the processing of your personal information.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at [0360-2954192].
7. Geolocation Services
Our Apps use geolocation services to enhance the effectiveness of garbage collection and complaint resolution. You can disable location services at any time through your device settings, but doing so may limit the functionality of the Apps.
8. Children's Privacy
Our Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Itanagar Municipal Corporation
IMC Building, Chimpu, Ward no-1,Itanagar, Arunachal Pradesh, Pin-791111.
Phone: 0360-2954192
Email: imcitanagar[at]gmail[dot]com
